REFUND POLICY

Effective date: 22.08.2026

This Refund Policy (hereinafter - "Policy") regulates the procedure for reviewing requests for refunds for the online course.

The Policy applies subject to the mandatory provisions of the legislation applicable to the specific purchase and the Customer.

1. General Provisions

1.1. By purchasing the Course, the Customer enters into an agreement with Olha Dudka (hereinafter - "Service Provider") under the terms of the Public Agreement published on the website.

1.2. Before making payment, the Customer is provided with the opportunity to review:

- the Course description;

- the price;

- the Public Agreement;

- this Policy;

- the Privacy Policy;

- other terms published on the order page.

1.3. The Course is digital content provided in electronic form.

1.4. After successful payment, the Service Provider may provide the Customer with access to the Course automatically or by another method specified on the website.

1.5. The provision of digital content shall be deemed to have commenced from the moment when the Customer is actually provided with the technical ability to access the Course materials, unless otherwise provided by mandatory applicable law.

2. Immediate Provision of Digital Content

2.1. Before access to the Course is provided, the Customer may be asked to separately confirm their express consent to the immediate commencement of the provision of digital content.

2.2. If applicable law requires separate confirmation that the Customer understands the consequences of such consent, the Customer shall be provided with the relevant information before the provision of the Course begins.

2.3. Recommended wording of the confirmation:

"I request that access to the digital content be provided to me immediately after payment. I understand and agree that after the provision of the digital content has begun, my statutory right to cancel or withdraw from the agreement may be lost in the cases and to the extent provided for by applicable law."

2.4. The fact that consent was provided, the date and time it was provided, order information, and subsequent provision of access may be stored in an electronic system.

2.5. If the legislation of a particular jurisdiction establishes additional requirements for the form of such consent or confirmation, the relevant mandatory requirements shall apply.

3. When a Refund Is Not Provided

3.1. After the provision of digital content has begun, a refund due to the Customer simply changing their mind, no longer wishing to take the Course, not having time to study, subjectively finding that the Course does not meet their expectations, or not using the access provided shall not be provided, unless such refund is required by mandatory applicable law.

3.2. Opening, launching, viewing, playing, or otherwise accessing any Course material may be considered the beginning of the use of digital content.

3.3. Completion of all lessons separately is not a condition for the provision of digital content to begin.

3.4. If access to the Course is provided in full or in part immediately after payment, the right to a refund shall be determined taking into account the actual commencement of the provision of digital content and mandatory applicable law.

4. Refund Before the Provision of Digital Content Begins

4.1. If the Customer has paid for the Course, but the provision of digital content has not yet begun, the refund request shall be reviewed in accordance with this Policy and applicable law.

4.2. The request shall be sent to:

balletik.lady@gmail.com

4.3. To process the request, the Service Provider has the right to request:

- the Customer's name;

- the email used for the purchase;

- the order number;

- the purchase date;

- other reasonably necessary information to identify the payment.

4.4. The refund shall be made using the same payment method used for the purchase, unless another method has been agreed upon by the parties or is required by applicable law.

5. Deficiencies in Digital Content and Mandatory Rights

5.1. This Policy does not limit the mandatory rights of the Customer that cannot be excluded or limited by agreement.

5.2. If applicable law grants the Customer the right to have a deficiency remedied, to have digital content provided again, to receive a price reduction, a refund, or another legal remedy, such right shall remain in effect.

5.3. If the Customer believes that the Course materially does not correspond to its description or other mandatory legal requirements, they must contact the Service Provider at:

balletik.lady@gmail.com

5.4. The Service Provider has the right to request reasonable information necessary to review the relevant request.

5.5. The mere existence of the technical ability to open the Course does not in itself mean that there is no deficiency if applicable law establishes other mandatory requirements for digital content.

6. No Guarantee of an Individual Result

6.1. A refund shall not be provided solely because the Customer has not achieved the individual result they expected if the Course was provided in accordance with its description and otherwise is not required by applicable law.

6.2. The Service Provider does not guarantee that a particular Customer will be able to do the splits, achieve a certain degree of flexibility, or obtain any other specific physical result within a specific period.

6.3. The results of performing the exercises depend on the Customer's individual characteristics, physical fitness, regularity of training, exercise technique, compliance with recommendations, and other circumstances.

7. Erroneous and Unauthorized Payments

7.1. If the Customer believes that a payment was made without their authorization, they must immediately notify the Service Provider and the relevant payment provider.

7.2. The Service Provider has the right to request information necessary to verify the relevant payment.

7.3. If a payment was charged erroneously or made without authorization and a refund is required by applicable law or the rules of the relevant payment service, the matter shall be resolved in accordance with such requirements.

8. Chargeback and Unfounded Claims

8.1. Before initiating a chargeback or another dispute through a bank or payment provider, the Customer is advised to contact the Service Provider to resolve the matter.

8.2. This clause does not limit the Customer's right to use the means of protecting their rights provided by law.

8.3. In the event that a payment dispute is initiated, the Service Provider has the right to provide the payment provider with information necessary to confirm:

- the fact of the purchase;

- the amount and date of the payment;

- acceptance of the terms of the Agreement;

- provision of access;

- consent to the immediate provision of digital content;

- use of the Course;

- correspondence with the Customer;

- other circumstances relevant to the consideration of the payment dispute.

9. Electronic Confirmations

9.1. The electronic system of the website or Course platform may record:

- the date and time of the order;

- the date and time of payment;

- acceptance of the Public Agreement;

- acknowledgment of the Refund Policy;

- consent to the immediate provision of digital content;

- confirmation of understanding the consequences of such consent;

- the date and time access was provided;

- opening and use of materials;

- Customer requests;

- information about refunds and payment disputes.

9.2. Such electronic records may be used as evidence to the extent permitted by applicable law.

10. Procedure for Requesting a Refund

10.1. The refund request shall be sent to:

balletik.lady@gmail.com

10.2. The request should include:

- name;

- email used for the purchase;

- Course name;

- order number;

- purchase date;

- reason for the request;

- other information necessary to identify the order.

10.3. The Service Provider has the right to request additional information reasonably necessary to review the request.

10.4. The request shall be reviewed within the period provided for by applicable law, if such period is established by law.

11. Refund Period and Method

11.1. If a refund must be made in accordance with this Policy or mandatory applicable law, the Service Provider shall make it within the period established by law or, if no specific period is established, within a reasonable period.

11.2. Where technically possible, the refund shall be made to the same payment instrument from which the original payment was made.

11.3. The actual time for the funds to be credited may additionally depend on the bank, payment system, or other financial intermediary.

12. Limitation of the Policy

12.1. This Policy does not constitute a waiver by the Service Provider of mandatory legal requirements.

12.2. If the legislation of a particular country, state, province, or territory grants the Customer rights that cannot be waived by agreement, such rights shall remain in effect.

12.3. In the event of a conflict between this Policy and mandatory applicable law, the relevant mandatory law shall apply.

12.4. The invalidity of any individual provision of this Policy shall not affect the validity of the remaining provisions.

13. Contacts

Olha Dudka

Email: balletik.lady@gmail.com

Correspondence address:

Studio 527, 5th Floor, 151 Ave. Jean-Paul II, Port-au-Prince, Haiti